FAQ

We currently provide services across the North West of England, however, if you are unsure as to whether we can provide services in your local area, please contact us on 0161 974 5745 or email info@halcyoncare.net We have a dedicated team of fully trained and qualified carers who are available to work at short notice. Please feel free

We offer care with a difference. We do not provide the traditional task-based, come-and-go 15-minute visits as we feel this is inadequate. We recommend a visit length of 1 hour (30-minute minimum) but can provide care for up to 24 hours a day, 365 days a year. Our services are relationship-focused which makes the world of difference to the wellbeing of our clients. You can find out more about what services we offer at the link below. If you are unable to find a service you are looking for, then please do call us on 0161 974 5745 and we would be happy to assist

We pride ourselves on providing the very highest quality of services to vulnerable people in the community. Our ethos and rigorous recruitment process ensure that our clients are consistently provided with quality and dignity by all our care team. We believe that quality is not an act; it is a habit. Examples of what we do differently can be seen below; we believe all are crucial to providing excellent quality care:

• We send the same carer to each visit

• We introduce the carers to the client prior to starting

• We arrive on time and leave when the client is happy – we are not ‘clock watchers’

• We match the carer and client together so a real relationship can form

• We are there for the client, not just the task – providing person-centered, tailor-made care

Yes. You are perfectly entitled and have the right to change from your current provider to Halcyon Care, we can even support you through this process. Before moving to Halcyon Care, you may need to provide your current provider with a notice period, this should be stated in the contract with your current provider.

We are here to make your, and your loved one’s, lives easier and simpler. We can provide services from simple companionship to long-term 24-hour care at home. When you make your initial enquiry with us, one of our highly qualified management team members will arrange to visit and assess your/their needs and requirements. As we are trained to do this, we will then be able to offer a suite of services that will meet the appropriate level of support. A care plan is then completed while working closely with family members/clients to ensure all stakeholders are satisfied. We are here to help you.

We provide our care services 24/7, 365 days a year. On Bank Holidays the care services you receive will continue as usual unless we are otherwise informed.

One of the many aspects of the quality care we provide is our commitment to continuity of care. When we provide a service, we match carers to each client based on location, interests, and qualifications amongst other qualities. We have an excellent reputation for providing continuity of care to our clients. This means that each of our clients has their own dedicated carer or care team who they get to know and build a relationship with. This benefits both the quality of care we provide and the quality of care our clients receive.

Many of our clients pay for their services using their own financial means. However, we also provide our services to those who receive funding through the NHS or Local Authorities with many clients receiving our high-quality care for free.

If you require further information about how our care services are funded and your/your loved one’s individual circumstances, then please feel free to call us on 0161 974 5745 or email info@halcyoncare.net